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FAQ

About Leading Dog

Who is Leading Dog?

Leading Dogis a UK supplier of high-quality dog accessories, training equipment, walking gear, collars, leads, harnesses, beds, coats, and grooming products. The company specialises in durable, tried-and-tested products from trusted brands including Mendota, Ruffwear, EzyDog, Xtra Dog, and DERMagic.

Where is Leading Dog based?

Leading Dog is based in South Cerney, Cirencester, Gloucestershire, United Kingdom.

Why choose Leading Dog?

We carefully select products that are durable, practical, and designed to last. As dog owners ourselves, we understand how difficult it can be to find reliable dog gear that combines comfort, quality, and performance.


Orders & Shipping

How quickly will my order be dispatched?

Orders are usually dispatched within 3 business days, often sooner.

Which delivery service do you use?

We primarily use Royal Mail for UK and international deliveries.

Do you ship internationally?

Yes, international shipping is available. Please note that local taxes and customs duties may apply depending on your country.

How long does delivery take?

UK orders normally arrive within a few business days after dispatch. International delivery times vary depending on destination and customs processing.

What happens if an item is out of stock?

If your item cannot be dispatched within the expected timeframe, we will contact you with an estimated delivery date and give you the option to amend or cancel your order.


Products & Sizing

What products do you sell?

We stock a wide range of dog products including:

  • Dog collars
  • Rope leads and slip leads
  • Harnesses
  • Waterproof gear
  • Dog coats and jackets
  • Beds and crates
  • Grooming and skincare products
  • Training equipment
  • High-visibility accessories

Do you sell products for puppies and small dogs?

Yes. We stock products suitable for puppies, toy breeds, and larger dogs, including lightweight leads and harnesses designed specifically for smaller breeds.

How do I choose the right size harness or collar?

Many product pages include detailed measurement guides. If you are unsure, you can contact us for sizing advice before ordering.

Are your products suitable for strong pullers?

Yes. We stock training harnesses, front-clip harnesses, slip leads, and training leads designed to improve control and comfort during walks.

Do you sell waterproof dog products?

Yes. Many of our collars, leads, and outdoor accessories are waterproof or weather-resistant.


Training & Walking Equipment

What is a slip lead?

A slip lead combines a collar and lead into one easy-to-use design, commonly used for training, walking, and quick control.

Do you sell long training leads?

Yes. We stock custom-made training leads in 15ft, 30ft, and 50ft lengths, ideal for recall training and outdoor exercise.

What are colour-coded dog leads?

Colour-coded leads help communicate a dog’s temperament or needs to others while out walking. For example, some designs indicate nervous or reactive dogs to help avoid unwanted interactions.

Do you offer hands-free dog leads?

Yes. We stock hands-free lead options designed for comfort and convenience while walking or running with your dog.


Returns & Support

Can I contact you for product advice?

Absolutely. We are happy to help with sizing, product selection, and general advice before you order.

How can I contact Leading Dog?

You can contact us via:

Do you offer gift cards?

Yes. Gift cards are available in multiple denominations and make a great present for dog owners.

What payment methods do you accept?

Secure payment options are available during checkout. Payment information is processed securely and card details are not stored.

What if I cannot find the product I need?

If you cannot find what you are looking for, contact us directly and we will do our best to help.