GEAR THAT YOU CAN COUNT ON
The quality of Ruffwear products is clear to see. They choose fabrics and hardware that have been tested in the field, are environmentally friendly, and last the test of time.
Ruffwear are so confident in the quality of their gear, that in the unlikely event that something does go wrong with your customers' product, they will work to make it right by offering a guarantee against defects in materials and craftsmanship.
WHAT DOES THE TTP COVER?
Trail Tested Promise only covers manufacturing and material defects and does not include damaged caused by any of the following:
- Improper use or misuse of the product
- Damage caused by chewing, cleaning, disassembly, alterations, or modifications
- Damage caused by or resulting from normal wear and tear, abuse, or fire
Retailers can refuse refunds if the product has been used or damaged. Items that have been damaged through misuse will not be considered for a replacement. Customers will be required to provide photographic evidence for a claim under the TTP
