Ergo Mat Splitter
Grooming - Ergo
How to use the Mat Splitter:
1. Use a brush or comb to go through your dog's coat to locate mats and tangles.
2. Place the base of the Mat Splitter on your dog's skin. Keep the Mat Splitter at an upright angle.
3. With the tapered guide next to the mat, gently slide the Mat Splitter forwards into the mat. Be careful not to dig the Mat Splitter into the skin, this will cause discomfort.
4. Move the Mat Splitter gently back and forth until it has cut through the mat. Do not use excessive force, work slowly and gently until the mat is removed.
Grooming tips: Grooming is a wonderful way to bond with your dog, but dogs that are new to grooming should be introduced to it slowly. Begin grooming sessions when your dog is relaxed, if possible, after they have exercised. Use tools gently and avoid tugging on the skin or on knots or mats. Give your dog plenty of reassurance throughout the grooming session. Pause or end the grooming session if your dog becomes agitated or shows signs of stress. Keep grooming sessions brief to begin with, and increase the length of the sessions as your dog becomes used to grooming.
- Shipping and Returns
The dispatch times (when the goods will leaves our warehouse) and the delivery times are as follows:
LeadingDog will dispatch your goods within 3 business day.
Business days are defined as any weekday (Monday, Tuesday, Wednesday, Thursday, Friday) excluding public or bank holidays.
We send all orders by Royal Mail. This means that you will usually receive your goods within 3 business days of dispatch (normally sooner).
The Royal Mail target time for international delivery is within three working days to Western Europe, four working days to Eastern Europe and five working days for the rest of the world.
Whilst every effort will be made to ensure that all items are in stock, this is sometimes not the case. If we are unable to dispatch your order within 3 days, we will contact you by email with an estimated dispatch date, offering you the chance to amend or cancel your order as you see fit.
Return of item/s within 14 days
Any item may be returned to LeadingDog within 14 days of receipt, for a full refund. The item/s must be returned in the condition in which they were received, complete with all manufacturer packaging and parts. Please ensure that the item is well padded and protected, if it is posted back.
Return of item/s after 14 days
In certain exceptional circumstances, LeadingDog will take an item back after 14 days for a refund, as long as it is in the condition in which it was received, complete with all manufacturer packaging and parts.